1.1 Delays incurred by the customer are not the responsibility of Car Link Air.
1.2 Any delays that attract additional car parking charges by Car Link Air above the first 30 minutes included in your booking fee must be met by the customer. Payment to be made to the driver prior to departure from the point of collection. This is in addition to any re-scheduling and re-booking fees.
1.2.1 The 30-minute car park charges start from when the vehicle first enters the airport car park. The driver will make every effort to keep this time to a minimum.
1.3 Maximum waiting time is 2 hours from the scheduled landing time i.e. the ETA of the scheduled flight times.
1.4 Flight delays over 2 hours or more, you will be liable to a re-scheduling and re-booking fee of 50% of the return journey cost, and is subject to driver availability.
1.4.1 Re-scheduling and re-booking fees are to be paid to the driver prior to departure from the customer’s point of collection. i.e. Information desk
1.4.2 Customers who have not paid for their return journey in advance, will be required to pay the re-scheduling and re-booking fee, plus additional car parking charges in addition to the return journey cost prior to departure from their point of collection. This is to be paid directly to the driver.
1.4.3 Customers who have paid for their return journey in advance will only be liable for the re-scheduling and re-booking fee plus any additional car parking charges. Again this is to be paid directly to the driver prior to departure from your point of collection.
1.5 Non payment of any fees or charges levied against the customer will result in services from Homer Chauffeur Drive being withdrawn.
Baggage – Loss/Damage:
2.1 Customers baggage carried by our drivers is entirely at the customer’s own risk.
2.2 Car Link Air does not accept any liability for any loss or damage to any baggage, goods or contents whilst in our vehicles.
2.3 Responsibility lies with the customer to ensure that baggage is accounted for and loaded into the vehicle prior to leaving the point of collection or departure.
Meeting: Arrivals flights
3.1 The common meeting point is the Airport information desk which is within each terminal, unless otherwise stated. Meeting approximately 45 minutes after the advised landing time given by the customer at the time of booking.
3.1.1 Inbound flights are monitored on their progress. You will when possible, be met up to 45 minutes after the aircraft lands should it do so at a time earlier than originally given. This is subject to scheduling and driver availability.
4.1 Car Link Air reserves the right to sub-contract to other licensed organisations in order to meet it’s obligations should the need arise.
4.2 If the return journey has not been paid for in advance and a sub-contracted company has been used to meet you, you will pay the driver in the normal way.
Amendments & Changes:
5.Car Link Air reserves the right to amend it’s Terms & Conditions as necessary without prior notice.
6.1 In the event that a customer wishes to register a complaint, they should write or e-mail Homer Chauffeur Drive giving all necessary information including: name, address, date of travel, reference number (if any), and specific details relating to the complaint.
6.2 All complaints will be investigated and responded to within 7 days.
7.1 Where a deposit has been taken i.e. 10-20% of total fare, then this will be forfeited as compensation for loss of business by Car Link Air
7.1a The following table shows what percentage of the fare paid will be refunded in the case of cancellation by the customer within the time frames stated.
7.2 Within 7 days of travel, no refund.
7.3 Within 8 – 13 days, 50% refund.
7.4 Within 14 days – 1 month, 100% refund.